Terms of Service & SaaS Agreement

Version 2.4 | India SaaS

Last Updated: September 2026 | Legal Entity: A2Tutor LMS Platform


1. Academy Registration & Account Governance

By registering a coaching center, institute, or academy on A2Tutor (operated by A2Tutor LMS Platform), tenant administrators agree to maintain accurate credential details, provide valid contact information, and ensure authorized usage. Accounts created during self-registration provision a dedicated multi-tenant LMS environment with subdomain routing.

2. SaaS Multi-Tenant Platform & Super-Admin Access Governance

Tenant administrators explicitly acknowledge and agree that A2Tutor platform administrators and system engineers hold overarching super-admin management access across all tenant dashboards, databases, subdomains, and custom domains. This access is strictly maintained for infrastructure monitoring, security patching, customer support assistance, database optimization, billing audit, and regulatory platform compliance.

3. Course Content & Intellectual Property

Tenant academies retain full ownership of all proprietary course materials, video lectures, exam papers, and syllabus resources uploaded to their panel. A2Tutor LMS Platform retains exclusive intellectual property rights to the underlying LMS software architecture, database triggers, source code, and design tokens. Unapproved reproduction or distribution of platform code is strictly prohibited.

4. Student Admissions & Capacity Slots

Tenant accounts are provisioned with defined student capacity limits (e.g. Free Trial: 15 active students; Starter: 250 students; Growth: 2,000 students; Enterprise: unlimited). When student capacity reaches 100%, automated admission locks trigger until the tenant upgrades their SaaS plan.

5. Payment Gateway & Currency Transactions

All student course fee transactions and SaaS subscription plan upgrades are processed in Indian Rupees (INR ₹). Tenant administrators may configure their own Razorpay gateway credentials in Platform Settings for direct student fee settlement. A2Tutor is not liable for transaction failures originating from third-party banking networks.

6. Custom Domains & Subdomain Routing

Tenants may map branded subdomains (e.g. slug.a2tutor.com) or point custom domains (e.g. learn.youracademy.com) via CNAME DNS record targeting cname.a2tutor.com. A2Tutor issues automated SSL security certificates upon DNS verification.

7. Code of Conduct & Anti-Harassment

Tenant instructors and students must maintain professional conduct in live class webinar rooms, doubt forums, and support channels. Transgressions involving offensive content, spamming, or unauthorized data scraping will lead to immediate account suspension.

8. Platform Availability & SLA

A2Tutor targets 99.9% platform uptime across hosted cloud servers in India. Routine maintenance windows will be notified in advance. A2Tutor shall not be liable for indirect loss of revenues or third-party telecom outages.

9. Subscription Cancellation & Data Export

Tenants may cancel SaaS subscription renewals at any time. Upon termination, tenant administrators are provided a 30-day window to export student rosters, course gradebooks, and financial reports before data archival.

10. Governing Law & Legal Entity
  • Legal Entity Name: A2Tutor LMS Platform
  • Brand / Platform Name: A2Tutor
  • Governing Jurisdiction: Courts of Hyderabad / Bengaluru, India
  • Official Contact Email: admin@a2tutor.com
  • Grievance & Legal Officer: Compliance Dept, A2Tutor LMS Platform